Employees are the calling card of virtually every organization and therefore have a significant influence on customer satisfaction, but they can also contribute positively to growth. Research has shown that customer satisfaction is up to 12% higher in organizations with committed and enthusiastic employees, which also leads to more positive operating results.
For more information about the Pulse measurement, you can download the white paper "Safety in the Workplace," in which we briefly go through the project specifications and explain the research in more detail.