Visitor survey:
Eindhoven Airport

At Eindhoven Airport, passenger convenience is paramount. Smooth processes, good accessibility, and a diverse range of shops, restaurants, and other facilities contribute to customer satisfaction. Combine that with the "Always Easy" philosophy, and you have the ideal departure point for a (business) trip or city break.

Travelers Eindhoven Airport

Since 2016, we have been conducting ongoing research into a number of facilities and service aspects in order to map the customer experience of travelers at Eindhoven Airport. These can be traced back to three pillars: infrastructure, employees, and online services. The 'Easy Score' created by Eindhoven Airport measures performance within these pillars to determine how easy a visitor to Eindhoven Airport found their journey. Various planned renovations, customer-focused training, and improved facilities should lead to an enhanced customer experience. Continuous research is needed to determine whether these improvements have had the desired effect. The ultimate goal is to make travel as easy as possible.

"Thanks to the research and collaboration with Markteffect, we gain valuable insights and results into the customer experience at the airport. The reports are clearly structured and directly comparable to the baseline measurements. This enables us to effectively adjust the right parameters to best deliver on our 'Always Easy' customer promise. The personal approach is also highly valued. In summary, we are very satisfied with our partnership with Markteffect."
Joyce Luijsterborgh, Marketer Eindhoven Airport 

The study demonstrates how Eindhoven Airport performs in terms of customer experience. This is important information for various departments at Eindhoven Airport. Overall, Eindhoven Airport has an excellent Net Promoter Score. In addition, our study provides direct insight into the extent to which developments or activities can have a direct effect on customer experience.