Research employee satisfaction via the employee satisfaction survey (ESS) 

Employees are the face of your organization and have a major impact on customer satisfaction. Engaged employees also drive innovation, reduce absenteeism, and lower turnover.

We understand that engaged employees are crucial, which is why we are happy to help you by providing relevant insights. We do this through professional, structured, and independent research. With these insights, you can take targeted action to build or maintain a strong relationship with your employees.

“Thanks to Markteffect's research, we gained insight into the seriousness of the situation regarding workload and how we can support our employees and volunteers. Without them, we are nowhere, and we are proud of their work. Therefore, using the results from this research, we want to demonstrate how important we consider this topic and our eagerness to act quickly. Ultimately, the report provided exactly the insights we needed.” 
South Limburg Fire Department

How is an employee satisfaction survey conducted?

An employee satisfaction survey (ESS) helps you map out the satisfaction, engagement, and loyalty of your employees by using tools such as the Net Promoter Score and the loyalty model. We use the NPS to gain insight into the extent to which your employees would recommend your organization as an employer and the services your organization provides. The loyalty model combines satisfaction and recommendation intent to segment your employees.

The most common research method is online research. This allows your employees to be surveyed quickly and in a targeted manner. If the research requires it, qualitative research can also be chosen in the form of, for example, in-depth interviews.

What makes Markteffect's ESS unique?

An employee satisfaction survey can be extended with a mirror survey. This not only examines the satisfaction and engagement of your employees but also the expectations and perceptions of your organization's management. Through a gap analysis, Markteffect maps a comparison between your organization's management's perception and the actual satisfaction of the employees. This often yields surprising and sometimes confronting insights.

Furthermore, we can assist with the interpretation and implementation of the research results through the Markteffect Next Step Session. This is a strategic and interactive workshop where we collaboratively explore how to make this research actionable. Experience shows that these sessions, organized with the internal project team, generate many new ideas and inspiration.

What are the benefits of an employee satisfaction survey?

Achieving a positive change in employee satisfaction and engagement is a major undertaking. It is therefore essential to know which levers to pull in order to achieve maximum results.
We believe it is important to ensure that you can make decisions based on the best and most relevant insights.

Using regression analysis, we map out the relationship between the various aspects and overall engagement. By translating this into a priority matrix, you gain concrete insight into the improvement actions.