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Insight into customer satisfaction with the Passend Lezen library service
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Hans de Jong
Client Consultant
The Ministry of the Interior and Kingdom Relations (BZK) is responsible for safeguarding the core values of democracy. BZK stands for good and effective public administration and a government that citizens can rely on. During elections, the Ministry of BZK is therefore busy ensuring that the core values of democracy are upheld.
International online survey
In a recurring collaboration between the ministry and Markteffect, we were asked to provide support in conducting a survey among Dutch citizens living abroad who were registered to vote in the March 2021 parliamentary elections. This will give the Ministry of the Interior and Kingdom Relations insight into the wishes and needs of Dutch citizens living abroad regarding the House of Representatives elections, so that future elections can be optimized for this target group.
Due to the target group and the need for quantitative data, it was decided to conduct an online survey. The Ministry of the Interior and Kingdom Relations drew up the questions itself, after which we critically reviewed them from a research perspective. The municipality of The Hague sent an invitation email to participate in the survey to more than 80,000 registered Dutch citizens living abroad.
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Objective Insight into the wishes and needs of Dutch citizens living abroad regarding the Dutch parliamentary elections |
Method Online survey among registered Dutch citizens living abroad |
Effect Insights to optimize the voting process for this target group |
Minister Ollongren (Ministry of the Interior and Kingdom Relations) has incorporated the results of the study into her response to questions about the evaluation of the House of Representatives election of March 17, 2021. These questions were posed by the Standing Committee on Home Affairs in the House of Representatives. The results have also been incorporated into a document that was sent to the committee.
“Over the past year, we have had the opportunity to conduct a whole series of market surveys for the Ministry of the Interior and Kingdom Relations. We are grateful for the trust placed in our organization and the contribution we are able to make in providing reliable insights. The next elections are coming up, and we see further opportunities for cooperation in the area of evaluation for the municipal elections as well.”Hans de Jong
Hans de Jong, Client Consultant Markteffect
Source: Online survey among voters abroad
See also
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