Employee satisfaction survey (ESS)

An employee satisfaction survey is an internal survey that provides insight into how employees experience the organization and what areas for improvement there are to increase their satisfaction. Usually, an employee satisfaction survey focuses on four key pillars:

• Overall employee satisfaction: How satisfied are employees with job satisfaction, job content, salary, career opportunities, etc.?
• Employee engagement: How engaged do employees feel with their work and the organization?
• Employee loyalty:How loyal are employees to the organization?
• Opportunities for improvement within the organization: What are the bottlenecks or strengths, and where can the organization improve?

The insights gained from an employee satisfaction survey help organizations to implement targeted improvements. Based on the results, an action plan can be drawn up to increase employee satisfaction and engagement.

How is an ESS ?

An employee satisfaction survey can be conducted in various ways, for example by means of:

• Surveys and questionnaires: The survey can be conducted online or on paper. This is the most commonly used method.
• Interviews: In an interview, employees can express their opinions about their work and the organization in detail.
• Focus groups: In a focus group, employees can discuss certain topics that are relevant to the employee satisfaction survey.

Why ESS an ESS ?

In order to obtain representative and reliable results, it is important that employees feel they can answer honestly. This can be achieved, for example, by engaging an independent party or by guaranteeing that the answers will be treated anonymously.

The results of an ESS be used to improve the organization. For example, based on the results of the survey, an action plan can be drawn up to increase employee satisfaction.

Why ESS an ESS ?

• Insight into employee satisfaction: By conducting an employee satisfaction survey, you will know what is going on among your employees.
• Improving the working atmosphere: By addressing bottlenecks, the working atmosphere can be improved;
• Increasing employee engagement: Engaged employees are more productive, more loyal, and help attract new talent;
• Reducing turnover: Satisfied employees stay with the same employer for longer;
• Improving organizational performance: Satisfied employees perform better.

What to look out for when performing an ESS?

Every organization is unique and requires its own approach. Therefore, carefully consider the research method and the way you ask questions in advance, so that you get sufficient responses and achieve reliable results. An employee satisfaction survey is a valuable tool for organizations that want to increase both employee satisfaction and organizational performance.

How do you ESS the ESS ?

It is possible to conduct an ESS yourself, but there are a number of things you need to take into account when doing ESS. There are three phases you need to consider.

Phase 1 - Preparation:
Think carefully about the questions you want to ask, the tone you want to use, the method of questioning, how you will guarantee the anonymity of employees, and how you will ensure that everyone ultimately completes the questionnaire. Allow at least four weeks for the response time, with reminders to respondents who have not yet completed the questionnaire, etc.

Phase 2 - Processing the data:
Once enough questionnaires have been completed, it is time to export the data, convert it into the correct file formats, and generate the appropriate graphs and tables. 

Phase 3 - Reporting and interpretation:
Once the data, graphs, and tables are ready, it is time to look at the data and insights with an independent eye. What does the data say, what are the most important insights, and what reliable cross-correlations can now be made? These insights are then processed into possible action points and projects.

At Markteffect , you Markteffect ESS outsource the ESS . We offer various types of cost-efficient and fast way of implementing the ESS to a customized Employee Satisfaction Survey. We have a fast turnaround time, guarantee the anonymity of respondents, and always provide independent advice based on the results.