Telephone survey

Telephone surveys provide valuable insights that can be applied immediately. This allows us to create the relevance we want to see in our surveys. This method offers concrete results that you can use to further develop your organization.

We have a keen understanding of the market, thanks in part to the strong relationships we have built with our clients. Our motivation? To provide genuine assistance.

Markteffect a fresh new partner for us to team up with in our quest for customer satisfaction. With their experience and pragmatism, they helped us to look at customer satisfaction in a different way. The process went smoothly and the results exceeded our expectations. All in all, enough reason to continue this collaboration.” -Myron Wolters, TReNT Glasvezel

Why choose us for telephone research?

There are still studies where the target group is easier and faster to reach by phone. For example, the older generation often has less affinity with computers and the internet, and your business relations appreciate it when you take the time to hear their opinion.

In addition, telephone surveys also offer the opportunity to follow up on the answers given. Because we have an in-house call center with trained field staff, we can respond quickly, prioritize quality, and make timely adjustments where necessary. We carry out telephone survey projects for our own clients, but also for advertising agencies and clients of fellow market research agencies, for example.

Our Markteffect callcenter

We have our own in-house call center at our disposal, where a permanent team of 75 flexible employees works. This team ensures that we can respond quickly and guarantee quality. We are not dependent on third parties, which means that project planning remains under our own control.

Because we also regularly conduct telephone surveys abroad, part of the team consists of flexible workers with foreign nationality. For example, the fieldwork team includes native speakers of English, French, German, and Polish, among other languages.

All employees in the fieldwork team have completed Field Force training. This training contributes to the development of our staff and promotes the quality of the research results. Naturally, we treat your contacts professionally and respectfully. In addition, we have our own research software for our call center, which is fully optimized for telephone interviews. This CATI software (Computer Assisted Telephonic Interviewing Software) helps call center agents to work as effectively and efficiently as possible in a pleasant manner.