IT, Software & Telecommunications

Below you will find all our items and news articles related to market research in the IT, software, and telecom industries. 

Customer cases

Customer satisfaction survey for TReNT Fiber Optics

Brand tracker research for Mijndomein

News items

Visionplanner presents: A preview. 'Headaches & Opportunities 2025'

Two-step verification increasingly mandatory and considered important, but full adoption lags behind

How big is the gap between business and IT?

Business-IT divide hinders ERP transformation

Two-thirds of Dutch managers prefer humans over chatbots for customer service

One in five employees would prefer to end their working day after an IT failure

One-third of large organizations consider on-premise solutions to be outdated.

One in twenty large organizations never wants to move to the cloud

Workplace believes that reports can be resolved more quickly

Only a small majority of organizations can respond quickly to changing markets

A third of organizations see ERP systems as an obstacle to customer satisfaction

Organizations miss out on value from data due to lack of understanding between business and IT

Half of retail organizations consider legal obligations regarding sustainability unnecessary

More than half of organizations have an application strategy

More than one in three IT decision-makers prefer low-code over high-code application development

Digital transformation of companies too slow

Digitization to reduce staff shortages in construction under pressure

Less than a quarter of business decision-makers use AI to improve customer communication

Half of IT decision-makers not convinced of the benefits of multidisciplinary teams: unfamiliarity breeds contempt

Voice Monitor: developments in digital voice assistants

Dutch employees have little appetite for innovation

Financial jobs under threat from robotization

‘Omnichannel importance is overestimated’

Food e-commerce: booming business or bottomless pit?

A visit to Gamescom in Cologne

Significant increase in awareness of e-Fulfilment Hub

Wrap-up eSports day: Markteffect

Almost a quarter of Dutch people are positive about care robots

White papers

Thomas Huigen

Commercial Director